Gearbest enters incorrect characters/extra characters in address

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NRVUS
Posts: 1
Joined: Mon Apr 17, 2017 7:04 pm

Gearbest enters incorrect characters/extra characters in address

Post by NRVUS » Mon Apr 17, 2017 7:53 pm

Hi.

New to this Forum.

I ordered an item from Gearbest on 26/01/17.

Order No: WW1701251935121633.
Kentiger HY - 600 IR Control FM Playback Power Amplifier. Color:BLACK

Gearbest retrieved my shipping details from my Paypal details.

However, they ended up inserting extra characters into the address in several places, ie '///'

They also duplicated characters ie 'No' became 'No No' . And 'Roscommon' became 'Roscommon Roscommon'

So the address became:

Thomas Scanlon
Boylan\\\\\\\'s House. No. No. 50 Elphin Street, Boyle.
Boyle. Co. Roscommon. Roscommon [Zipcode: F52 A970]
Ireland
T:0876710793

Wtf?

This was NOT consistent with my PayPal shipping information.

It was several weeks later I found out about this as they did not ship item out for three weeks; February 16th.

There was however a valid Eircode (zip) and telephone umber

The package never arrived.

I received no call, no notifications.

It is not at the Post Office. I checked last week, again.

They have offered me 50% compensation only because I had not taken out shipping Insurance.

I know that on E-bay, an honor system exists, and if you don't receive your product, it is either reshipped or refunded by the Vendor

Mostly this is due to Vendor error, ie lost, stolen, forgot to ship.

How do I stand with Gearbest in this?

I have complete transcripts relating to the matter and can post them here if neccesary.

This has cost me a lot of time, effort and money.

This is my first time using Gearbest, but this does not augur well.

Regards,

Tom Scanlon.

User avatar
Maxi
Posts: 311
Joined: Tue Jul 05, 2016 6:02 am

Re: Gearbest enters incorrect characters/extra characters in address

Post by Maxi » Mon Apr 24, 2017 8:54 am

Hey Tom,

did you pay with PayPal? Then just open a case and show them what you documented!
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