Customs Shipped Back

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bexypupe
Posts: 1
Joined: Tue Dec 13, 2016 8:33 pm

Customs Shipped Back

Postby bexypupe » Tue Dec 13, 2016 8:36 pm

Hi
I bought a xiaomi phone and waited for 1 month to be delivered to me in Turkey but the customs in Turkey shipped my phone back and now what can I do to get my phone back or to get my money Back
Thank You
User avatar
Mike
Posts: 134
Joined: Fri Jul 01, 2016 6:00 am

Re: Customs Shipped Back

Postby Mike » Wed Dec 14, 2016 12:25 pm

Hi, Bexypupe

our colleagues can either reimburse or send again (maybe with another faster shipping method) your phone
did you open a ticket @ support.gearbest.com ?
I can double check the status if you please provide me an order id

BR

Mike
GearBest Team

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