Ordine WWP1611160353213508

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tulletto
Posts: 3
Joined: Sun Feb 19, 2017 6:34 pm

Ordine WWP1611160353213508

Post by tulletto » Sun Feb 19, 2017 6:40 pm

Buonasera volevo sapere informazioni riguardo questo ordine effettuato a novembre.
NL14792953283060 questo è il tracking
Grazie

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Mike
Posts: 134
Joined: Fri Jul 01, 2016 6:00 am

Re: Ordine WWP1611160353213508

Post by Mike » Mon Feb 20, 2017 2:04 am

Ciao,

Aperto il ticket? Effettuata la verifica in posta?
Spedizione non tracciabile e non assicurata qualora i colleghi non coprano eventuale rimborso la protezione PayPal é di 180 giorni

Mike
GearBest Team

tulletto
Posts: 3
Joined: Sun Feb 19, 2017 6:34 pm

Re: Ordine WWP1611160353213508

Post by tulletto » Mon Feb 20, 2017 2:18 pm

Questo è quello che mi hanno risposto:

Gearbest Customer Support At 01/02/2017 05:49:59 CST

Dear Damiano,

I am sorry to hear you haven't received the items yet.
But we have shipped your order out and here is the delivery information:
The delivery information
customers: Damiano Tullo, shipping address: Nemorense,11,13 , city: Roma, state: ROMA, zip_code: 00199, country: IT, phone: 0-3208974474
Reference number: NL14792953283060,shipping method: NLAMHQ,
tracking site: http://www.sky56.cn/english/track/index shipping date: November 17, 2016 03:58:41,estimated time: 10-25 business days,
sku*quantity:181777501 * 1 ,

For flat rate shipping, if you haven’t purchased the tracking option during the check out, there will be no tracking number.
But please rest assured the package is on its way.We ship thousands of parcels every day to your country that reach our customers successfully without tracking number.

In order to resolve it,please kindly confirm the following points:

1) Please reconfirm your delivery address in “ My accounts”:
Consignee name:
Detailed address:
City:
State(Province):
Postal code:
Country:
Phone:

2)Please contact your local post office in charge of your area,stating your name and address.
In some cases, post office may require customers to collect parcels over there.Kindly let us know the results.

3)We shipped on November 17, 2016 .Therefore your delivery deadline will expire on January 17,2017.
Once we receive all details above, we will offer you the right resolution for your case on this date.
Please note this timeframe is only decided by the carrier to consider the item lost.

As a proof of goodwill, we Gearbest commit to help our customer the best we can, by resolving delivery issues as early as possible.

Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.

Thank you for your patience and collaboration.

Best Regards
Nikki
Gearbest Customer Service
http://www.gearbest.com/

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Mike
Posts: 134
Joined: Fri Jul 01, 2016 6:00 am

Re: Ordine WWP1611160353213508

Post by Mike » Tue Feb 21, 2017 4:12 am

Ciao,

ho già visto il tracking che segnala il pacco fermo ITALY, the transfer of customs-- 01-Dec-2016 01:12 PM

devi fare follow-up alle richieste dei colleghi di GB e segnalare che il pacco ha superato i 45 giorni lavorativi dalla data di spedizione

La procedura é generalmente più veloce, senza assicurazione e scegliendo posta non registrata i colleghi devono seguire le procedure

Mike
GearBest Team

tulletto
Posts: 3
Joined: Sun Feb 19, 2017 6:34 pm

Re: Ordine WWP1611160353213508

Post by tulletto » Wed Feb 22, 2017 8:17 am

Ok grazie ora gli rispondo

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