H96 pro plus

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John Donaldson
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Joined: Wed Feb 15, 2017 2:54 pm

H96 pro plus

Postby John Donaldson » Wed Feb 15, 2017 3:01 pm

My H96 pro Plus is not booting past the splash screen "MBOX" what can I do ?
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Maxi
Posts: 311
Joined: Tue Jul 05, 2016 6:02 am

Re: H96 pro plus

Postby Maxi » Thu Feb 16, 2017 10:06 am

John Donaldson wrote:My H96 pro Plus is not booting past the splash screen "MBOX" what can I do ?


No chance but to reset it or send a ticket at support.gearbest.com
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John Donaldson
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Joined: Wed Feb 15, 2017 2:54 pm

Re: H96 pro plus

Postby John Donaldson » Fri Feb 17, 2017 10:03 am

Have tried resetting but no change. Is it possible to download a new Firmware to the box.
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Mike
Posts: 134
Joined: Fri Jul 01, 2016 6:00 am

Re: H96 pro plus

Postby Mike » Mon Feb 20, 2017 2:17 am

Hi John,

you can load a new firmware using an SD card and holding the reset button on startup
In this way you will see the recovery and might able to solve the problem

If you want us to find a new firmware, we need an order number to double check with the producer
Flashing the firmware might void the warranty. Don't know when you ordered but might be still eligible to reimbursement on return costs

Mike
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John Donaldson
Posts: 3
Joined: Wed Feb 15, 2017 2:54 pm

Re: H96 pro plus

Postby John Donaldson » Mon Feb 20, 2017 11:00 am

Hi Mike, many thanks for your reply, my order number is W1701220521142377.
Regards
John
spursgolf
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Joined: Thu Apr 06, 2017 4:09 pm

Re: H96 pro plus

Postby spursgolf » Thu Apr 06, 2017 4:12 pm

i find it hard to believe that someone suggested to reflash a tv box from gearbest. read the tos flashing a box voids any warranty , smh speechless
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Maxi
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Joined: Tue Jul 05, 2016 6:02 am

Re: H96 pro plus

Postby Maxi » Mon Apr 10, 2017 5:22 am

spursgolf wrote:i find it hard to believe that someone suggested to reflash a tv box from gearbest. read the tos flashing a box voids any warranty , smh speechless


I agree, but the warranty of chinese stores is not en par with european ones in the first place.. You will have to send the Box back, they shop will check it and eventually will not be able to fix any issue and only offer you a partial refund (of like 20%..). This process may take several months aswell.

That's why the suggestion was to put the fate in your own hand.
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lucien85
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Joined: Sat Jul 29, 2017 10:48 am

Re: H96 pro plus

Postby lucien85 » Sat Jul 29, 2017 10:55 am

Hi

-It is possible to have the original firmware for my tv box Alfawise H96 pro+ TV Box 3/32 DDR4 Order number: W1707050644050542?

-In this box, 2 hidden usb port (4 usb port whith mod plastic box). thank a lot.
-it is possible to use adb with this box (usb burn work with usb cable on port 1 but not ADB)?

Thank in advance.
Cordially.

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